What is a return freight charge?
If you refuses a package or UPS returns the package, UPS is charging an Undeliverable Package Return Charge. This amount will be billed to you depending
I was shipped the incorrect item. What do I do?
If the order was shipped ground, and the end user decides to overnight the package to us to get it here faster, they will do that at their own expense.
Once the incorrect item is received back, Green Supply will ship out the correct item. If you wish to have the correct item shipped out prior to us receiving back the incorrect item, we can do so, but you will be responsible for the original item's purchase price should it not get returned.
No express freight methods will be used for items shipped a second time regardless of how the item was originally shipped.
Make sure to:
- Include a copy of the original packing slip
- Note the Return Authorization number of the outside on the packaging
My order appears to be lost/damaged in transit. What should I do?
A claim will be filed for the damaged/lost package. These claims can take upwards of 30 days.
If the consumer would like a second shipment to be made, they will be charged for the replacement order and be credited for the lost order upon resolution of the lost package.
I have not received my product and want to cancel the order. What do I do?
Only orders that have not yet been shipped or are not in process can be canceled. Most orders ship same-day. If the order has been shipped, the consumer will need to follow the normal returns process, if the package is refused then a return freight charge will be added.
Do you ship internationally?"
No - we do not ship internationally.